Frequently Asked Questions

Please visit the respective pages for information on our Processing Time, Shipping Policy, and Return Policy.

Q:  Are my orders tracked?

     A:  Yes, all orders are tracked and tracking details are sent to the client when the order is shipped.  All orders within the US are shipped via UPS / USPS.

Q:  What is the difference between the Chebe Hair Butter and Chebe Hair Grease?

     A:  Several differences. The grease has a soft pomade like texture with a mint smell, while the butter is thick with a butter / cream like texture with a shea buttery nutty smell. The grease is used for follicle repair and primarily hair growth, the butter is for strengthening hair strands, preventing hair breakage, deep moisturizing, softening of hair, and offers some growth too.

Q:  Can your products be applied to the scalp, because I know Chebe is not safe for the scalp?

     A:  Chebe in powder form should never be applied to the scalp as it is too strong. All our products however use Chebe oil (which we make using Chebe powder infused in oil for at least 3 months) and then we combined it with other herbs and oils which makes it safe for scalp application.

Q:  What is the difference between the Growth Stimulating Oil and the Herbal Hair Growth Oil?

     A:  The growth stimulating oil is specifically designed for those with bald spots, alopecia, etc. It stimulates the hair follicles so that hair can grow in those spots again. The herbal oil on the other hand is more for sustained growth. It ensures the hair stays growing, gets thicker and stays nourished. The herbal oil is supposed to be used when the hair is full of hair with no bald thinning spots. People use both oils interchangeably and both will grow the hair.

Q:  Do you ship internationally?

     A:  Yes we do.  Shipment rates for international locations vary, and are automatically calculated at checkout.

Q:   How long will it take to fulfil my order?

     A:  Most ordered are fulfilled between 1 to 3 business days.  Expedited orders are fulfilled by the next business day.  Note that when the labels are generated, you get an email with tracking number.  This does not mean the order has shipped yet, it still needs to be packed and dropped up with UPS which takes an additional 1 to 2 days.

Q:   Do your products contain any animal product?

     A:  All our ingredients are herb and oil based and contain no animal products.  All ingredients used are on each product description page. 

 

Send your questions to earthkosmetics@gmail.com, and we will add it to our collection of FAQs.